The way we interact with technology is transforming. No longer confined to clicking buttons and navigating menus, we’re increasingly conversing with our devices, thanks to the rise of AI agents. From virtual assistants like Siri and Alexa to customer service bots on websites, AI agents are revolutionizing our human experiences. But creating a truly seamless … Read more
Adapted from my article, “Artificial Intelligence Experience Design Principles 2025,” this podcasts presents guidelines for designing experiences involving artificial intelligence. It emphasizes understanding the audience, setting realistic expectations, and transparently explaining AI results and confidence levels – stressing the importance of graceful degradation, knowing when not to automate, and maintaining human control. And advocating for building … Read more
AI tools are rapidly changing the experience design (XD) landscape, offering assistance at every stage of the process – optimizing workflows, providing insights, and automating repetitive tasks. Here’s a breakdown of how AI is being integrated into each step of the XD process: Research and Discovery Ideation and Conceptualization Design and Prototyping Testing, Validation, and … Read more
“Artificial Intelligence shapes how we think, feel and behave. It drives the decisions that define our future. We have the responsibility to use this potential for humane technology. Building an AI based on our diverse values and needs requires thoughtful design.” – Lennart Ziburski, UX of AI Things have been developing rapidly since I posted my … Read more
Generative Artificial Intelligence (Gen AI) refers to a class of artificial intelligence that leverages deep neural networks to generate content autonomously. AI prompts refer to the intelligent cues or suggestions provided by machine learning algorithms to guide users through a specific process or help them make informed decisions. AI prompts can go beyond reactive suggestions … Read more
In today’s rapidly evolving world, where environmental concerns are becoming increasingly urgent, the role of design is more critical than ever. Combining the discipline of human-centered design focus on aesthetics, usability, and functionality with the principles of sustainability to create meaningful and engaging eco-experiences. Understanding Sustainable Experience Design Sustainable Experience Design is about more than … Read more
Experience Design teams don’t just put a couple of nice new UI levels on top of applications. They design the application experience top to bottom for simplicity, mobility, and extensibility. Today, customers move across devices. Depending on the task that they need to do: a simple task that they can complete on their wearable or phone, a … Read more
Today there are apps that allow you to track your mental wellbeing by logging your moods and by taking standardized mental health assessments to understand your current risk of depression and anxiety. Note: If you have concerns about your mental health, consult a clinician. If you are distress or struggling with your feelings, please call … Read more
Neuroscience-informed habit-forming artificial intelligence (AI) in experience design (XD) refers to leveraging principles from neuroscience to create AI-driven experiences that encourage and sustain desirable habits. Here’s how it can be approached: Understanding Neurological Mechanisms Neuroscience provides insights into how habits are formed and maintained in the brain. Concepts like neural pathways, reinforcement, and reward systems … Read more
Experience design (XD) plays a crucial role in leveraging the capabilities of artificial intelligence (AI) and augmented reality (AR) to create engaging, intuitive, and human-centered experiences. Here’s how XD principles intersect with AR and AI: Contextual Awareness AI can help AR applications understand and adapt to the context of the person wearing the headset. By analyzing … Read more
Designing experiences for virtual reality (VR) artificial intelligence (AI) involves considering several key factors to create immersive, intuitive, and engaging interactions. Here’s a breakdown of important aspects to consider: Understanding Needs and Goals Start by understanding the needs, goals, and preferences of your target audience. What are they trying to accomplish in the VR environment? … Read more
Designing artificial intelligence experiences (AIXD) to deliver the right content at the right moment requires a thoughtful approach that combines research, data analysis, and smart algorithmic decisions. Here’s a guide on how to achieve this: Research and Understanding Content Personalization Context Awareness Real-time Data Analysis Dynamic Content Delivery Feedback Mechanisms Transparency and Control Ethical Considerations … Read more