Steve Craig, Director of Products & Experience for Identity at Mitek, is a product leader known for creating and executing product vision and driving technology roadmaps…
Category: mobile
Pokémon Go and New Technology Innovation
Posted in Brand, Innovation, mobile, and Technology
Unless you have been living in a cave, you are aware of the Pokémon Go phenomenon. Pokémon Go is a free augmented-reality app from Niantic…
Considering New Technologies in Designing the Mobile Experience
Posted in Analytics, Customer Experience, Customer Insights, Experience Design, Innovation, and mobile
A phenomenal amount of innovation is happening at the forefront of mobile engagement. From wrist bands to smart pills, we are seeing the use of…
Customer Experience Design Best Practices for Mobile
Posted in Customer Experience, Experience Design, and mobile
Forrester (and others) have put out some useful tips for designing experiences for mobile including Mobile App Design Best Practices and Best Practices in Mobile…
The Tablet is now the Preferred Device for Reading and Writing Emails
Posted in Analytics, Brand, Customer Experience, Experience Design, mobile, and Voice of the Custostomer
A new research study finds that majority of iPad owners say it is their preferred device for reading and writing email. The survey was conducted…
Big Data, Analytics, SaaS and the Experience
Posted in Analytics, Brand, Experience Design, mobile, Uncategorized, and UX and Analytics
We are seeing the blooming of the Experience Economy in the Information Age. There is so much information we have create Big Data. The trend…
Commit to the Customer – not the Technology
Posted in Books, Customer Experience, Experience Design, and mobile
One of our greatest challenges in designing the best experiences for our customers is not letting the technology limitation determine the customer experience. When organizations…