Universal Design for Learning (UDL) is a framework to improve and optimize teaching and learning for all people based on scientific insights into how humans learn. It involves designing educational environments and products to be usable by the widest range of people without needing adaptation or specialized design. Here are some key principles and practices … Read more
Universal Design (UD) is a design philosophy that aims to create products, environments, and systems that are usable by people of all ages, abilities, and backgrounds, to the greatest extent possible, without the need for adaptation or specialized design. The concept originated in architecture but has since expanded to various fields, including product design, communication, … Read more
Experience Design teams don’t just put a couple of nice new UI levels on top of applications. They design the application experience top to bottom for simplicity, mobility, and extensibility. Today, customers move across devices. Depending on the task that they need to do: a simple task that they can complete on their wearable or phone, a … Read more
Creating an effective and user-friendly chatbot experience involves considering several factors, including human-centered design principles and conversational flow best practices. Here are some guidelines to enhance the user experience of your chatbot: 1. Understand Your Audience – Identify your target audience and tailor the language and tone of the chatbot accordingly. – Consider user demographics, preferences, … Read more
Artificial intelligence (AI) prompts play a pivotal role in shaping how users interact with applications, websites, and devices, leading to more intuitive and personalized experiences. Understanding AI Prompts AI prompts refer to the intelligent cues or suggestions provided by machine learning algorithms to guide users through a specific process or help them make informed decisions. … Read more
Information architecture (IA) focuses on organizing, structuring, and labeling content in an effective and sustainable way. The goal is to help users find information and complete tasks. The Information Architecture Institute defines information architecture simply: “Information architecture is the practice of deciding how to arrange the parts of something to be understandable.” The purpose of your … Read more
Mental models are psychological representations of real, hypothetical, or imaginary situations. They were first postulated in the late 1800’s by the American philosopher Charles Sanders Peirce but it was the Scottish psychologist, Kenneth Craik, in 1943, who describes mental models as the mind constructs “small-scale models” of reality that it uses to anticipate events, to … Read more
In UX Stories Communicate Designs, Sarah Gibbons shares with us: Stories are a natural part of our lives. We tell, read, and listen to stories every day — from listening to the news to recounting the events of the day. These stories are our way of remembering and communicating experiences. Studies have shown that people’s … Read more
To innovate, you must observe and talk to the people for whom you are designing your solution. Observe them in the place that they will using your solution and hear from them in their own words. The goal of an Interview is to really understand their experiences, needs, and desires. Here are few tips for … Read more
Ethnography is the branch of anthropology that involves trying to understand how people live their lives. Unlike traditional market researchers, who ask specific, highly practical questions, anthropological researchers visit consumers in their homes or offices to observe and listen in a non directed way. In the HBR article, Ethnographic Research: A Key to Strategy, Ken … Read more
Interviews are one of the basic methods of requirements gathering, usability testing, and task analysis. In order to remove our personal biases, expectations and opinions from the questions asked, one of the questioning technique is non directed interview, sometimes called unstructured interview. Mike Kuniavsky, author and a twenty-year veteran of digital product development shares in … Read more
From the article,”To Understand Consumer Data, Think Like an Anthropologist” in From Data to Action: a Harvard Business Review Insight Center Report, Susan Fournier and Bob Rietveld share: “Corporate social-listening efforts are typically driven by econometricians, computer scientists, and IT technicians—the people who are experts in database management. They understand digital information, but they don’t always … Read more