With the announcement on July 29 that retailer Amazon would be adding 7,000 jobs nationwide, Jeofrey Bean appeared on The Takeaway with John Hockenberry to address…
Month: July 2013
Art, music, writing or product design all follow the same creative process. If you are designing visual experiences, listening experiences, reading experience or technology experiences,…
Customer Satisfaction, Customer Effort and Net Promoter Score: Different Metrics to Measure Different Aspect of your Customer Experience
Posted in Analytics, Brand, Customer Experience, Experience Design, Service Design, and Voice of the Custostomer
Customer satisfaction (CSAT) is a measure of how products and/or services meet customer expectation. Organizations ask their customers whether their product and/or service have met…
Getty Center Parking Garage Barrier Bars
Posted in Architecture, Color, Customer Experience, Emotional Design, and Experience Design
Located in Los Angeles, California, the Getty Center is a museum that specializes in pre-20th-century European paintings, drawings, illuminated manuscripts, sculpture, and decorative arts; and…
We all want advocates. But advocates just don’t happen – you have to earn them. There needs to more then just consistency and trust for…