The term “UX debt” comes to us from the term “Technical Debt” coined by Ward Cunningham. Technical debt (sometimes called code debt) is “a concept in programming that reflects the extra development work that arises when code that is easy to implement in the short run is used instead of applying the best overall solution” … Read more
In The 3-Step Guide to Erasing Your UX Debt, Jack Moffett shares: Step 1: Create and Validate a UX Debt Inventory. Review your support call logs, analytics data, customer surveys and interview results and make a list of your top UX issues. Step 2: Prioritization. Rank your issue issues by severity. This could be a … Read more
Over the years, this is the most consistent question I get asked is “How do you hire the right User Experience talent?” Here are my guidelines: Understand Your Vision and Strategy What is your organization’s vision and strategy and how does the experience you deliver to your customers support it? Your vision is probably to … Read more
I joined host, Armond Merhabian, and co-host, Daniel Spencer, to discuss how Design Sprints can accelerate Product discovery and development. We discussed how Design Sprints take the five stages of Design Thinking and do them in five days. This is not done in the Development phase, but earlier in the Portfolio phase, to determine if … Read more
Google Design Sprint takes the Design Thinking process and compresses the five stages into five days. Developed at Google Ventures, it’s a “greatest hits” of business strategy, innovation, and behavior science. The idea is that working together in a design sprint, you can shortcut the endless-debate cycle and compress months of time into a single week. … Read more