Blog

Over the years, I have written blogs on user experience, customer experience, innovation, design thinking, agile development, data science, predictive analytics, AI, personalization, brand, business strategy, product management, emotional connection, design, art, culture, leadership life… and other topics. – Enjoy.

Listening is the Willingness to Change

Listening is one of the most powerful things we can do.  It is also very challenging.  It seems strange that it is difficult. But it is… because it demands us to be both self-aware and willing to be compassionate. Active listening is all bright-eyed, big smile and nodding approval kind of a listening. Deeper listening is

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Great Companies

Great companies attract and retain great people. Great people create great products and services. Great products and services attract and retain great customers. Great customers advocate for the company’s brand that attract great new prospects.

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OKR – Objectives and Key Results

Objectives and Key Results (OKR) is a framework that helps organizations prioritize, align, focus and measure the outcome of the work they do and communicate strategy to employees in an actionable, measurable way. It helps organizations to move from an output to an outcome-based approach to work. An OKR consists of an Objective, Key Results,

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Guidelines for Using Modal Dialogs

A dialog (or dialogue) refers to a conversation between two people. In user interfaces, a dialog is a “conversation” between the system and the people interacting with the system, and often requests information or an action from the interaction. Regular dialogs (windows) are nonmodal (or modeless). Sometimes these dialogs are fixed in a location but

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MVP is Not Simply a Release

A common misconception is that a Minimum Viable Product (MVP) consists of the minimum set of features deemed necessary for a working software product, with the goal of bringing it to market quickly. This is incorrect as there is an over-emphasis on speedy delivery and time to market, as opposed to focusing on customer and

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More Form Design Guidelines

We cannot get away from digital forms. They are everywhere – at work, home, banks, grocery stores, coffee shops, food trucks, kiosks, mobile apps, everywhere. Yet, so many are still poorly designed. It’s not easy to design a good form… there are a lot of thing to consider. We have discussed Form Design Best Practices

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Moving From “I Can’t” to “What if”

In Mona Patel’s TED Talk, SeeProblems as Opportunity, she explains how to shift your attitude from “ICan’t” to “I Can” by asking yourself “What if?” We all get stuck sometimes when looking for solutions. It can seem overwhelming when you think of all the obstacles in your way. And the more you think about the

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Tree Testing

Tree testing is a usability technique for evaluating the findability of topics. A tree test evaluates a hierarchical category structure or tree. Tree testing is done on a simplified text version of your content – without the influence of navigation aids and visual design. Tree testing can be used for websites, intranets, mobile UI, apps, games,

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Increase Quality and Time to Market with Rapid Prototyping

Markets are changing faster than ever. Driven by expediential changes in technology, customers want more personalized experiences and they want it now. How do you keep up with the ever-changing market landscape and deliver high-quality products and services? No matter how deep our up-front understanding is of our market, we really cannot predict our customers’

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Agile Develop Success, Sprints, Planning and User Experience

In Agile Development, a “sprint” is one iteration of a continuous development cycle. Within a sprint, planned amount of work has to be completed by the team and made ready for review. During the sprint: No changes are made that would endanger the sprint goal Quality goals do not decrease Sprints are limited to a

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