What Great Brands Do: An Interview with Denise Lee Yohn

Blending a fresh perspective, twenty-five years of experience working with world-class brands including Sony and Frito-Lay, and a talent for inspiring audiences, Denise Lee Yohn is a leading authority on building and positioning exceptional brands.  Denise is the author of the new book What Great Brands Do: The Seven Brand-Building Principles That Separate the Best … Read more

Customer Journey Lessons Learned from Salesforce’s ExactTarget

In ExactTarget’s Customer Journey Lessons Learned: Your Guide to Building Lasting Relationships they share: Customers aren’t willing to give their loyalty to brands that don’t understand their tastes and preferences or personalize messages specifically to them. Don’t let data pass you by. Each time a customer interacts with your brand, it’s an opportunity to collect … Read more

Customer-Centric Transformation for Your Organization

Being Customer-Centric is no longer a “nice to have.” If you don’t start solving your customers’ future problems now – before they become their current problems – someone else will and you will become irrelevant. An organization doesn’t become customer-centric overnight. It is a cultural change that takes clear focus and commitment. To develop, determine … Read more