Sean Van Tyne

Search

design thinking

Innovation, Experimentation, and Risk-Taking

by

“It takes courage to put your idea out there, test it in the real world, and see if it resonates. When it does resonate, and you refine, adjust, and keep iterating based on valuable customer feedback, groundbreaking ideas become reality.” – Mamie Jones, author of Lead Extraordinary Change When people feel empowered to explore new … Read more

Three Building Blocks to Creating a Great Customer Experience

by
CX Analytics

In ten years of helping more than 900 companies design and execute enterprise-wide customer-experience programs, the McKinsey Company have a formula that they have seen 15 to 20 percent increases in sales conversion rates, 20 to 50 percent declines in service costs, and 10 to 20 percent improvement in customer satisfaction. The formula has specific … Read more