Speaker
Sean is an international speaker, moderator and facilitator. He speaks on a variety of topics that includes Design Thinking, Innovation, Technology, Customer Experience, and Experience Design Strategy.
Sean customized his engagement to meet your event needs. He is an exceptional writer and researcher and will develop unique topics to meet your themes with the latest research.
Sean was the one of the best rated [presenters] at the event… He took the time to understand the audience, talk with attendees throughout the event, sit in on other sessions and was able to present some unique material and thoughts that resonated with everyone and flowed perfectly with the other sessions. He went above and beyond in all aspects of a presenter. His expertise and ideas in the CX/UX area are innovative and well thought out and his passion for these topics shown throughout our conversations. Can’t wait to work with him again!
Popular topics include:
Leveraging AI for Customer-Centric Product Development
Join us for a provocative discussion on the transformative role of Artificial Intelligence in the product development lifecycle (PDLC). This session will explore how AI technologies are accelerating the pace of innovation and enhancing the quality and customer-centricity of products. We will delve into AI’s applications across different stages of product development, from ideation to prototyping, and highlight its impact on understanding and meeting customer needs.
The Rise of the Premium Economy: How a K-Shaped Market is Rewriting Spending Habits
Consumers are fiercely cutting back on everyday expenses—yet premium flights, luxury goods, and high-end experiences are booming. How are both happening at the same time? Welcome to the K-Shaped economy. Today, the top 10% of earners drive nearly half of all consumer spending, while 90% of households are tightening their belts. This economic split is creating a market where growth is concentrated at the extreme ends of premium splurges and deep discounts, leaving generic, mid-tier brands struggling to survive.
This presentation breaks down the data behind the new consumer mindset. We’ll explore why 90% of shoppers are cutting back, how the top 10% are keeping the economy afloat, and why brands must completely rethink their product positioning. Join us to learn how to address the new consumers and successfully pivot your brand toward clear value and elevated premium experiences.
How Do CX and UX Work Together in Marketing and Sales?
You can’t maintain customer brand loyalty for long without good UX. While CX encompasses a customer’s entire journey with a brand, from initial awareness to post-purchase interactions, UX design is concerned with the interaction between the customer and a specific products and/or services. CX and UX are complementary elements that create a holistic customer journey, integrating product interactions and the overall brand experience. In this talk, we will discuss the UX within the CX and how they work together in Marketing and Sales.
Moving from Product-Centric to Customer-Centric
Join Sean Van Tyne in an insightful presentation on transitioning from a product-centric to a customer-centric business model. Discover how focusing on customer needs and experiences can drive market success, improve loyalty, and foster innovation. Learn strategies for implementing customer-centric practices, including pilot programs and governance structures, and gain insights into the long-term benefits of this approach. Whether you’re new to these concepts or looking to refine your strategy, this session will provide valuable guidance for enhancing your organization’s customer focus.
Mapping the Customer Journey
You’ve heard about customer journey maps, but what are they, really? What value can they provide to your business? How does one create a customer journey map and how can the ROI of creating customer journey maps be measured? Customer Experience Architect, Sean Van Tyne, will answer these and other questions. Takeaways – you will have the understanding to strategically plan and innovate the multi-channel experiences that your customers have with your product and organization.
User Experience Design in Agile Development
Our modern world runs on increasingly complex and sophisticated software systems that requires comprehensive design and development best practices to deliver an effective, efficient and delightful user experience. Agile is a software development methodology that, when integrating the User Experience (UX) design process, create loyal customers and sustainable, long-term revenue.
Innovation and Design Thinking
Innovation is powered by a thorough understanding of what people want and need in their lives. Design thinking is a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity. In these sessions, we will discuss: What is Innovation really; The principles of Design Thinking; and how to use creative and open-ended practices with measured, analytical methods to realize business goals, attract new customers and retain and grow current customers for greater revenue
Omni Channel Experience Design: Craft a Uniform Experience across Channels
Based on the latest research, Sean will share how the savviest of companies are crafting their channel experiences. This session will cover how to: Design an integrated approach to manage cross channel experiences; Ensure an experience design that is consistent with your brand objectives and strategic product vision; and Manage the experience at all touch points across all channels. This session will cover: What is Agile Development; What are UX design best practices; How do you do UX design with Agile development
Emotional Connection
Based on his book, The Customer Experience Revolution, Sean will share how companies like Coke, Mini Cooper, Intuit and more develop deep emotional connections that create loyal advocates. This session will cover: How emotions determine what we purchase; The different stages of the customer’s emotional journey; and How you can develop deep emotional connections with your customers to create loyal advocates
Ask, Watch, and Listen: How to Determine, Develop and Deliver the Best Customer Experience
Based on his book, The Customer Experience Revolution, Sean will share insights from companies like Apple, Amazon, Intuit, and more create great experiences for their customers. This session will cover how these companies: “Follow their customers home” to observe them using their solutions in their environment; Do it early in the solution lifecycle when it’s cheap and easy for the biggest return; Delighting your customers is not a destination – but a continual process
Commit to the Customers
Based on his book, The Customer Experience Revolution, Sean will share insights from companies like Apple, Amazon, Intuit, and more create great customer experience cultures. This session will cover how these companies: Sacrifice short-term gains for long-term value; Focus on the customer; and Continuous innovation
Designing Technology for People
Sometimes the best way to satisfy your customers’ needs is to ignore their suggestions. Suggestions may lead to incremental improvement instead of real innovative market solutions. Too many companies include requested features that do not really solve the bigger market problems. Sean will share how to focus on activities your customers’ perform rather than their requests and your solution will innovate and win your market. You will learn: How to understand what customers really want rather than what they are asking for; The Who, What, Why and How with Roles, Goals, Scenarios and Activities; and How to develop prototypes to elicit customer feedback to validate the solutions activities