The Blog

Innovation Through Empathy Maps
December 7, 2014
Affective Engineering
November 30, 2014

Multisensory Experience Design Research Methods
November 23, 2014
A Customer Journey Map Workshop
November 16, 2014
Designing a Consumer Product Packaging Experience
November 9, 2014


Four Must Dos for your VoC Program
October 26, 2014
Making the Complex Simple with Progressive Disclosure
October 19, 2014
Experience Design in an Agile World
October 12, 2014

Data to Delight in the Age of the Customer
October 5, 2014
Christmas Came Early!
September 21, 2014
Ch-Ch-Changes
September 14, 2014

Team Personas and Experience Maps
August 17, 2014
50 Year Business Roadmap and Design Thinking
August 10, 2014
The Comic Con Experience
August 3, 2014


Designing Experiences for E-Commerce Shoppers
July 6, 2014
The Customer Experience Revolution – The Trailer
June 28, 2014