The Customer Experience Revolution

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Jeofrey Bean of Del Mar Research and I are putting the final edits on our new book, The Customer Experience Revolution. It will be available January 2012. Jeof and I have interviewed folks who have shared their talents with Xerox PARC, Apple, Google, Netflix, Yahoo!,, JD Powers and more to gain insights into how great companies create great experiences. The book is being published by Brigantine Media and Waterside Productions for international publication rights.

Pre-release copies are now available. To learn more, please visit

Customer Experience Revolution
Customer Experience Revolution