Service Design Trends for 2017 – Agile Meets Design Thinking

John Knight posted this a few months ago. I believe that that these 10 trends are worth paying attention to: “…underpin digital transformation across mobile, tablet, desktop and the wave of new UI technologies such as wearables… these changes will shift the focus from consumer to co-creator and from metropolitan chic to global reach, thus … Read more

Defining and Developing Your UX Strategy and KPIs

I recently helped a large enterprise software organization define and develop their UX strategic objectives and Key Performance Indicators (KPI). We held a two-day offsite. On day one, in the morning, we discussed how they did Agile and UX. Agile was a big part of their operation. We also talked about how they did UX … Read more

Minimum Desirable Product

Andrew Chen shares in Minimum Desirable Product: “a business-driven company might try to assess viability upfront, thinking about metrics and revenue and market sizes. A feasibility (engineering) oriented organization might try to pick a super hard technology first (P2P! Mapreduce! Search!), then try to build a business around it. And a desirability-focused team might focus … Read more

Design Sprints with Sean Van Tyne on Portofino Media

I joined host, Armond Merhabian, and co-host, Daniel Spencer, to discuss how Design Sprints can accelerate Product discovery and development. We discussed how Design Sprints take the five stages of Design Thinking and do them in five days. This is not done in the Development phase, but earlier in the Portfolio phase, to determine if … Read more

Google Design Sprint

Google Design Sprint takes the Design Thinking process and compresses the five stages into five days. Developed at Google Ventures, it’s a “greatest hits” of business strategy, innovation, and behavior science. The idea is that working together in a design sprint, you can shortcut the endless-debate cycle and compress months of time into a single week. … Read more

Lean UX

Inspired by Lean and Agile development theories, Lean UX focuses on the actual experience being designed, rather than deliverables (an updated edition came out this month). This book shows you how to collaborate closely with other members of the product team, and gather feedback early and often. It shares how to drive the design in … Read more

Agile UX Remote Usability Testing

Usability evaluations assess the degree to which your website, application, product or service can be used by your customers, the efficiency of your solution and the overall delightfulness you deliver. These evaluations are to validate that the tasks are easy to complete. It is a test of the ease of use of your offering not … Read more

10 Tips for UX Success from Agile Practitioners

Earlier this year, the Nielsen Norman Group asked Agile practitioners at a UX conference to share tips that have contributed to the success of their Agile projects. They received 125 responses from professionals that worked in various-size companies and held different job responsibilities, ranging from UX designers and developers to product owners and project managers. Here are … Read more

Customer Collaboration Over Contract Negotiation

Customer Collaboration Over Contract Negotiation is one of the four statements of the Agile Manifesto. If you are a small software company or you are working in a JAD with your customers, then customer collaboration is the actual customer who is purchasing your solution. If you are large organization, the customer may be your internal customer … Read more

User Experience Documentation Needs to be Agile

Recently, I was interviewed by Portofino Media, Topics for Agile Innovation, Exploring the Agile User Experience Journey. In this interview, Armond Merhabian and I focus on UX in context of the Agile Manifesto. In recent blogs, I have covered UX and other parts of the manifesto like Individuals and Interactions Over Process and Tools and … Read more

Better Metrics for Measuring Agile Development Success

The term agile was first coined for this in 2001, in the Manifesto for Agile Software Development.  According to the manifesto Twelve Principles of Agile Software, their highest priority is to “Satisfy the customer through early and continuous delivery of valuable software.” Which is a good thing, especially in today’s rapidly changing marketplace. Another one of their principles … Read more

Plans Don’t Fail. People Fail to Plan

“In preparing for battle I have always found that plans are useless, but planning is indispensable.” – Dwight D. Eisenhower In the Agile Manifesto, it is stated that the value of Responding to Change Over Following a Plan. The Agile movement seeks alternatives to traditional project management like waterfall and traditional sequential development that cannot adapt quickly enough … Read more