Build a Design Thinking Culture that Creates World-Class Innovations

In order to be a top brand, companies need to build a Design Thinking culture that supports world-class innovation. Many organizations are focused on operational efficiency that does not have room for the design-thinking’s explorative and iterative process where mistakes must be made for innovation to occur. According to a recent article in HBR, How … Read more

People over Process and Tools

The first line of the Agile Manifesto is “Individuals and interactions over processes and tools.” My interpretation – and my experience – of this, is that no matter how great your process and tools, it is people and their interactions that is the success of any organization. In his book, What the CEO Wants You … Read more

Intervention Design and Iterative Prototyping

You all know my evangelism for iterative prototyping… Well, you can imagine my joy when I saw this month’s Harvard Business Review dedicated to “The Evolution of Design Thinking” and a great article by Tim Brown and Rodger Martin on “How to use design thinking to make great things actually happen.” According to the article, … Read more

SoCal UX Camp 2015 UX Design and Agile Development Presentation Video

SoCal UX Camp, it is a free, user-driven, collaborative “unconference” for User Experience Designers, Research Analysts, and students held in Southern California. It is a one-day gathering of User Experience folks to share, present, network, learn and discuss. And is a ton of fun for UX geeks and enthusiasts. One of the topics that I … Read more

The Customer Experience Revolution on Real Talk Radio

Welcome to Real Talk San Diego! “The Business of Life in America’s Finest City” Real Talk San Diego airs weekdays from 10-noon and 1-2pm on ESPN 1700AM. The show features community business leaders and entrepreneurs sharing their insights and opinions on business, finance, real estate, political and lifestyle related topics that impact our communities. On … Read more