The Customer Experience Revolution on The Takeaway with John Hockenberry


With the announcement on July 29 that retailer Amazon would be adding 7,000 jobs nationwide, Jeofrey Bean appeared on The Takeaway with John Hockenberry to address the question: How has Amazon’s customer service policies contributed to its global success?

WNYC is one of the largest news radio stations in the US with over 1 million listeners and The Takeaway is a unique partnership of global news leaders. It is a co-production of PRI (Public Radio International) and WNYC Radio in collaboration with The New York Times and WGBH Boston.

The Customer Experience Revolution describe how companies like Apple, Amazon and Starbucks creating great experiences that win markets and changes peoples lives forever. Expectations among consumers have risen. You need to be part of the customer experience revolution or your company will be left behind.