Plan for Radical Transformation in new Customer Experiences!

Daniel Burrus, shares with us in his post, The new Golden Rule in business is this: Give your customers the ability to do what they can’t currently do but would want to if they only knew it was possible, that… “To survive and thrive, look into your customers’ visible future… See what problems they are … Read more

Give the Moment What the Moment Needs

Chris Bryant, at ProductCamp SoCal last year, said “Give the moment what the moment needs” I jotted this down and it really stuck with me.  Cherish yesterday, dream of tomorrow and live for today. This has been a mantra of mine for as long as I can remember. It reminds me not to dwell on … Read more

The Touch Experience

A few weeks ago, John White interviewed me for a white paper that he is doing on touch. I didn’t think I would have much to say – then he started asking questions… it appears that I do have an opinion on most everything. So when I was thinking of topics for this year’s Southern … Read more